Returns and Refunds Policy

Last updated: October 15, 2026

At Car Society, we want you to be satisfied with your purchase. This policy explains how we handle returns, cancellations, damaged or defective products, and refunds.

Nothing in this policy limits any mandatory consumer rights that apply to your purchase under applicable law.

1. Contact Us

For any questions about returns, cancellations, refunds, or problems with an order, please contact:

Car Society
Email: mshopp9933@gmail.com

Please include your order number and a clear description of your request. For damaged, defective, or incorrect items, please include photographs where possible.

Please contact us before sending any item back. We will provide further instructions if a return is necessary.

2. Returns and Exchanges

We do not offer voluntary returns or exchanges for changes of mind, incorrect size selection, or unwanted items, except where required by applicable consumer protection law.

This policy does not affect any statutory cancellation, withdrawal, return, or refund rights you may have under the laws applicable to your purchase.

For eligible online purchases in the European Union, consumers generally have 14 calendar days from receiving the goods to exercise their right of withdrawal, subject to applicable legal exceptions.

The fact that a product is made to order does not, by itself, remove this right. An exception may apply to goods made to the customer's specifications or clearly personalised, as defined by applicable law.

Customers outside the European Union may have different rights depending on their country or region. We will respect any mandatory consumer protection laws that apply to each purchase.

Where a customer is legally entitled to return an item, we will provide the applicable return instructions and explain any return shipping costs in accordance with the law.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, misprinted, or incorrect, please contact us at mshopp9933@gmail.com as soon as possible.

Please provide your order number, a description of the issue, and clear photographs of the item and packaging where relevant.

Once we have reviewed the issue, we will arrange a replacement at no additional cost where appropriate.

If a replacement is not possible or does not adequately resolve the issue, we will provide the remedy required by applicable law, which may include a refund or another appropriate solution.

You will not be charged costs that applicable law requires us to cover in connection with a defective or non-conforming product.

Please do not send an item back before contacting us and receiving instructions.

4. Made-to-Order Products

Our products may be printed or produced after an order is placed.

Made-to-order production does not automatically exclude a product from statutory return or withdrawal rights. Any legal exception for personalised or custom-made goods will apply only where the relevant legal requirements are met.

5. Order Cancellations

If you wish to cancel an order, contact us as soon as possible at mshopp9933@gmail.com and include your order number.

Because an order may enter production shortly after purchase, we cannot guarantee that a cancellation request can be processed before production or shipment.

If an order can no longer be stopped, any statutory cancellation or withdrawal rights that apply to your purchase remain unaffected.

Where a cancellation is accepted or legally required, any refund will be processed in accordance with applicable law.

6. Refunds

If a refund is due, it will normally be issued to the original payment method unless another arrangement is agreed and permitted by law.

The time required for the funds to appear in your account may depend on your bank or payment provider.

Refunds will be processed within the deadlines required by applicable law. Where the law permits reimbursement to be withheld pending the return of goods or proof of shipment, we may do so.

For eligible withdrawals, any refund of standard delivery charges will be handled in accordance with the applicable legal requirements.

7. Consumer Rights

This policy does not exclude or restrict any statutory consumer rights, legal guarantees, or remedies that cannot lawfully be excluded or restricted.

Depending on the circumstances and applicable law, consumers may be entitled to a replacement, repair, price reduction, refund, or other remedy if a product is defective or does not conform to the purchase contract.

Where mandatory consumer protection laws apply, they take precedence over any conflicting provision of this policy.

8. Contact

For questions about this policy or to report a problem with an order, contact:

Car Society
Email: mshopp9933@gmail.com